Thank you for shopping at Wonderscope.shop
We want every customer to be fully satisfied with their purchase.
This Refund and Returns Policy explains your rights and how we handle returns, refunds, and exchanges.
4-Day Return Right
you have the right to return your order within 4 days of receiving it without giving any reason.
To be eligible for a return:
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The item must be unused
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In the same condition you received it
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In original packaging (if possible)
Products that are damaged due to misuse are not eligible for return.
How to Start a Return
To request a return, please contact us at:
support@wonderscope.shop
Please include:
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Your name
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Order number
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Product you want to return
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Reason for return (optional)
We will respond with return instructions and the correct return address.
Return Shipping Costs
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Customers are responsible for the cost of return shipping unless the product arrived damaged or incorrect.
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We recommend using a tracked shipping method.
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We are not responsible for lost return packages.
Damaged, Defective, or Wrong Items
If your product arrived damaged, defective, or incorrect:
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Contact us within 48 hours of receiving it
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Send photos or a short video of the issue
We will immediately offer:
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A replacement, or
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A full refund, including shipping costs
Refund Processing
Once your return is received and inspected:
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We will send you an email confirming approval or rejection
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Approved refunds are processed within 3–7 business days
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Refunds are issued to your original payment method
Note:
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Your bank or payment provider may take extra time to post the refund.
Exchanges
We offer exchanges only for:
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Damaged items
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Defective items
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Wrong items sent by us
For size, color, or preference changes, a standard return must be submitted.
Order Cancellation
Once an order has been placed and payment completed, processing and preparation for shipping begin immediately; therefore orders cannot be cancelled prior to shipment.
Contact Information
If you have any questions about our Refund & Returns Policy, feel free to reach out:
support@wonderscope.shop
www.wonderscope.shop